Privacy Policy 5gcuci — Personal Data Protection for Malaysian Members

5gcuci ("we", "our platform" or "5gcuci.biz") is committed to protecting the privacy of every member who uses our services. This Privacy Policy clearly explains how we handle your personal information — from how it is collected and why it is needed, to how it is securely stored and what rights you hold over that data.

This document is part of 5gcuci's commitment to transparency with our member community in Malaysia. We have written this Privacy Policy in plain, clear language so that every member can understand exactly what happens to their information — not just legal experts.

This Privacy Policy applies to all information collected through the 5gcuci website, our mobile application, and all communications between you and our team via live chat, email, or WhatsApp.

5gcuci collects several categories of personal data from our members. Below is a comprehensive list of the data we may collect and the reasons for doing so:

3.1 Data You Provide Directly

The majority of the personal data we hold is collected directly from you, including during:

• New 5gcuci account registration.
• Identity verification process (KYC — Know Your Customer).
• Make deposits or withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow or FPX (Maybank2u / CIMB Clicks).
• Contacting the 5gcuci customer support team via live chat, email or WhatsApp.
• Completing feedback forms or participating in member surveys.

3.2 Automatically Collected Data

When you use the 5gcuci platform, our systems automatically record certain technical information for security, performance and user experience purposes. This includes your IP address, browser type, device information, pages visited and session duration on the platform.

3.3 Data from Third Parties

In certain cases, 5gcuci may receive information about you from verified third-party service providers — such as payment providers to confirm transactions, or identity verification service providers to meet KYC requirements.

5gcuci processes your personal data only for legitimate and necessary purposes. We do not collect data beyond what is required to operate the platform. The following are the primary purposes for which your personal data is processed at 5gcuci:

• Account management: Creating and maintaining your 5gcuci account, including a secure login process.
• Payment processing: Verifying and processing deposits and withdrawals via supported Malaysian payment methods.
• KYC & AML Compliance: Meeting identity verification (Know Your Customer) and Anti-Money Laundering requirements.
• Platform security: Detecting and preventing fraud, multi-account usage, and other unlawful activities.
• Customer support: Handling enquiries, resolving complaints, and providing technical assistance to 5gcuci members.
• Service improvement: Analysing usage patterns (in aggregate and anonymised form) to improve the interface and user experience.
• Marketing communications: Sending relevant 5gcuci promotional information and bonuses — only to members who have consented to receive such communications.
• Responsible gaming: Monitoring gameplay patterns to identify members who may need responsible gaming support.

5gcuci does not sell, rent, or trade your personal data to any third party for their own marketing purposes. This is a core principle we will never compromise on.

However, in certain circumstances, 5gcuci may share your personal data with selected and trusted third parties for legitimate operational purposes:

5.1 Approved Service Providers

• Payment processors: Service providers such as payment gateways FPX, DuitNow, Touch 'n Go eWallet, and GrabPay require transaction information to process your deposits and withdrawals.
• Game providers: Casino game software providers may receive minimal session data necessary to operate the games.
• Identity verification services: Third-party KYC platforms used to verify member identities in accordance with compliance requirements.

5.2 Legal Requirements

5gcuci may be required to disclose your personal data to the relevant authorities (such as the police, courts or regulatory bodies) where mandated by law or a valid court order.

5gcuci invests seriously in cybersecurity infrastructure to ensure your personal data remains protected at all times. Key security measures we have implemented include:

• 256-bit SSL Encryption: All data transmitted between your device and 5gcuci's servers is encrypted using the same TLS standard employed by banking institutions.
• Strict access controls: Only authorised 5gcuci staff who require access for work purposes are permitted to view member personal data.
• Secure servers: Data is stored in data centres protected by multiple layers of physical and digital security controls.
• Regular security audits: 5gcuci systems undergo regular security testing and independent audits to identify and address any vulnerabilities.
• Intrusion detection: A 24-hour monitoring system to detect any suspicious activity or intrusion attempts on our platform.

5gcuci retains your personal data only for as long as necessary for the purposes set out in this Privacy Policy, or as required under applicable Malaysian law.

Generally, active member personal data is retained for as long as your account remains active. After account closure, personal data will be kept for the minimum period required for legal compliance, dispute resolution, and fraud prevention purposes — before being securely deleted or anonymised.

Technical data and system logs are typically retained for no longer than 12 months, unless required for an ongoing security investigation.

As a 5gcuci member, you hold the following rights regarding your personal data that we process. To exercise any of these rights, contact the 5gcuci support team by email at support@5gcuci.biz or via our platform's live chat:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request the correction of any personal data that is inaccurate or incomplete.
• Right to Erasure: Under certain circumstances, you have the right to request that we erase your personal data ("right to be forgotten").
• Right to Restrict Processing: You have the right to request that we temporarily suspend the processing of your data in certain circumstances.
• Right of Objection: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format.

5gcuci will respond to your data rights requests within 30 business days. In complex cases, we may require up to 60 business days and will notify you accordingly.

The 5gcuci platform uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and analyse platform performance. Cookies are small text files stored on your device when you visit our website.

You can manage or disable cookies through your browser settings, but please note that some 5gcuci features may not function properly without certain cookies.

The 5gcuci platform may contain links to third-party websites or services, such as game providers or payment platforms. Once you click those links and leave the 5gcuci platform, this Privacy Policy no longer applies.

5gcuci is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of each platform you visit separately.

5gcuci reserves the right to update this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements, or new services we introduce. The "Last updated" date at the top of this document indicates when the most recent changes were made.

For material and significant changes, 5gcuci will notify members via an in-platform notice or email before the changes take effect. Continued use of the 5gcuci platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way 5gcuci handles your personal data, please reach out to us through the following channels:

• Privacy Email: support@5gcuci.biz (please state "Privacy Enquiry" in the email subject line)
• Live Chat: Available 24/7 via the 5gcuci platform
• WhatsApp: 5gcuci support number (available on the platform after logging in)

We are committed to responding to all privacy-related enquiries within 5 business days. For more complex data rights requests, we may require up to 30 business days.

Effective Date: 1 July 2026  |  Version: 2.4  |  This document forms part of Terms & Conditions 5gcuci.